FAQ
BELOW, YOU'LL FIND ANSWERS TO SOME OF THE MOST COMMONLY ASKED QUESTIONS. IF YOU NEED A FRND TO TALK TO, FEEL FREE TO REACH OUT TO OUR CUSTOMER SUPPORT TEAM - WE WILL HELP AND ASSIST.
How to Initiate a Return
To start a return, please contact our customer service team at info@frndsofnone.co.za. Provide your order number and the reason for your return, and we will guide you through the process.
What are your rings made of?
Our rings are made with 925 silver. The composition of our silver rings are as follows: 92.5% fine silver, 7.5% alloy metal comprised of Copper & Zinc.
What materials are your products made from?
At frnds of none, we prioritize high-quality and eco-friendly materials. Our collections feature bronze and 925 silver metals. We have also endeavoured to use as much degradable materials in our packaging.
How do I determine the right size for me?
Each product page includes a detailed size guide to help you find the ring size. If you're unsure, feel free to contact our customer service team for personalised assistance.
Can I return or exchange an item?
Yes, we offer a 30-day return and exchange policy on all items, as long as they are unworn and in their original condition. Simply visit our Returns page to start the process or email info@frnds ofnone.co.za
How long does shipping take?
Shipping times vary based on your location. Standard shipping within the country typically takes 3-7 business days, while international shipping may take 20 business days. For more details, please visit our Shipping Information page.
Do you offer international shipping?
Yes, we ship worldwide! Please note that shipping costs and delivery times may vary depending on your location. Please reach out to us to ensure correct shipping details & costing.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package through our shipping partner’s website.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express).
How long does it take to make my ring
Once placing your order with the correct sizing, your rings will take approximately 2 weeks to make. Our team will keep you up to date with the progress of your ring.
Do you offer gift cards?
Yes! You can purchase digital gift cards on our website. These make the perfect gift for any occasion and can be redeemed on any of our products.

